I have over seven years of experience in the information technology field, building a solid and diverse career in key roles such as Technical Support, Service Desk, Help Desk, Data Center Operations, and cybersecurity. My background reflects a constant commitment to technical excellence, efficient problem resolution, and the proactive protection of organizations' digital assets. Throughout my career, I have had the opportunity to work in dynamic and highly demanding environments, where I have developed technical and soft skills that allow me to quickly adapt to the challenges of the IT world. I am passionate not only about keeping systems running optimally, but also about anticipating threats, improving the user experience, and providing innovative solutions that drive business growth and security. This portfolio is a reflection of my professional development, my achievements, and my dedication to the world of technology. I hope it helps you get to know me better and discover how I can add value to your team or project!
March 2025 -
I managed digital environments and web deployments, through application installation, service configuration and system maintenance, optimizing the performance and availability of e-commerce platforms.
Septembre 2023 - February 2025
● I managed technical support operations in the Data Center, monitoring critical incidents, controlling hardware and personnel access, and executing change management processes, ensuring service continuity and timely incident resolution.
● I implemented and maintained physical infrastructure, including equipment racking, rack assembly, structured cabling (RJ45 and fiber), and console access for troubleshooting, ensuring stable connectivity and proper operation of servers and network devices.
● I diagnosed and resolved hardware failures by validating damaged disks, performing power drain tests, managing cases with vendors (HP), and replacing components, reducing downtime and optimizing infrastructure performance.
January 2012 - Septembre 2023
● I provided Level 1 technical support through ticket management in CA Service Desk and BMC Helix ITSM, troubleshooting Windows Server, Active Directory, and Microsoft SQL Server, ensuring timely incident resolution and SLA compliance.
● I managed critical infrastructure and services through monitoring in Veeam Cloud, cluster load balancing, backup management with HP Data Protector, and support in VMware Infrastructure, ensuring high availability and operational continuity of systems.
● I managed access and information security using CyberArk and assigning permissions to network folders and IIS, guaranteeing access control, compliance with security policies, and data protection.
Abril 2019 - June 2021
● I managed network infrastructure and connectivity, configuring VPNs (Hamachi), assigning NAT on Cisco ASAs, and monitoring on Cisco Meraki, ensuring secure remote access and operational continuity.
● I managed security and access control through Active Directory administration, IP/domain blocking (blacklist/whitelist), and the use of F-Secure, reducing security risks and protecting the corporate network.
● I supported and monitored enterprise systems through Microsoft Exchange administration, CCTV, biometrics, and network log analysis, guaranteeing service availability and timely incident detection.
Udemy | 2025
Udemy | 2025
Udemy | 2025
Udemy | 2025
Udemy | 2025
Udemy | 2024
Udemy | 2024
Udemy | 2024
EC-Council | 2023
Udemy | 2021